GENERAL TECHNICAL SUPPORT

What about cookies?

Our interface uses Session Cookies, and these must be enabled before you can log in. "Cookies" are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). We use cookies to enhance navigation and the functionality of our website to securely verify your identity.

Please follow the instructions below to allow your browser to accept Session Cookies. If you have any questions, please call us on +44 (0) 845 210 0377 .

Amending your Cookie/Security Settings:

Depending on which browser you use, follow one of the appropriate set of instructions below:

- Internet Explorer 7

Select ?Internet Options? from the ?Tools? menu and then select the ?Privacy? tab. Finally, choose ?Accept?/?Prompt? for ?First-party Cookies? and tick the ?Always allow session cookies? box.

- Internet Explorer 8

Select ‘Internet Options’ from the ‘Tools’ menu and then select the ‘Privacy’ tab. Finally, move the slider to the ‘Medium’/‘Low’/‘Accept All Cookies’ level.

- Firefox

Select ‘Options’ from the ‘Tools’ menu and then select ‘Privacy’. Finally, expand the ‘Cookies’ heading and tick the box for 'Allow Cookies'.

- Safari

Select the Tools button on the top-right hand corner of the browser, then select ?Preferences?. Finally, select the ?Security? button, and then from the ?Accept cookies? section, choose ?Always?/?Only from sites I visit?.

Note: To find out which version of Internet Explorer you are using, click ?Help? and then ?About Internet Explorer? on your browser menu.

Firewalls

Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the E*TRADE Spread Betting website. If you are using a firewall and are not sure whether it is the cause of your problem, please email us with details of the type of firewall that you have. As a simple test, you could shut down your firewall for a few seconds while you reload the E*TRADE Spread Betting site.

If you are still experiencing trouble, it is most likely that your firewall is not the root cause. If the problem is no longer evident, your firewall is most likely blocking/changing certain content. In this case, it would be a good idea to contact your firewall vendor for support.

OTHER TOOLS

How secure is the E*TRADE Spread Betting website?

The E*TRADE Spread Betting website is protected by Thawte, thus ensuring the security of the site. More information regarding Thawte can be viewed here: http://www.thwate.com

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Complaints Procedure

If you have a complaint, please contact our Customer Support team either by telephone on +44 (0) 845 210 0377 or via email to: support@etradespreadbetting.com. Alternatively, you may write to us with your complaint to:

Customer Support
E*TRADE Spread Betting

12 Appold Street
London EC2A 2AW

Very often problems may arise as a result of misunderstandings and can be easily resolved by our Customer Services staff. However, we recognise that there may be occasions when you feel that our service has not met your expectations and you wish to raise this with us more formally.

In this case, please, contact our Compliance Officer, Amanda Shields, either by email, in writing or by telephone.

Amanda Shields
London Capital Group
12 Appold Street
London EC2A 2AW

Telephone: +44 (0)20 7456 7000
Email: compliance@londoncapitalgroup.com

If are not satisfied with our response, you are entitled to contact the Financial Ombudsman for an independent view.

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone: 0845 080 1800
www.financial-ombudsman.org.uk

They will provide you with a form to complete with details of your complaint. To be eligible for the service, you will need to submit details of the complaint within six months of the date of our final response to you. Please note that the Financial Ombudsman Service can only consider complaints, which we have not been able to resolve to your satisfaction through our own internal procedures.

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