| GENERAL
TECHNICAL SUPPORT
What about cookies?
Our interface uses Session Cookies, and these must
be enabled before you can log in. "Cookies"
are small amounts of data that a website can send
to your web browser and store on your computer. Cookies
do not contain personal information about you (unless
you knowingly provide it). We use cookies to enhance
navigation and the functionality of our website to
securely verify your identity.
Please follow the instructions below to allow your
browser to accept Session Cookies. If you have any
questions, please call us on +44 (0) 870 200 0377
.
Amending your Cookie/Security Settings:
In your browser toolbar at the top of your screen,
select Internet Options from and either:
- Internet Explorer 5
Select the Security tab, then Internet, then Custom
Level. A new window will appear. Scroll down and
select the option to 'Allow per session cookies'.
- Internet Explorer 6
Select the Privacy tab, set the slider to Medium,
and press the OK button. Alternatively, select Privacy
then Advanced and tick the boxes next to 'Override
automatic cookie handling' and 'Always allow session
cookies'.
- Netscape
Select ‘Cookie Manager’ from the ‘Tools’
menu and choose to 'Unblock [or Allow] cookies from
this site'.
- Mozilla Firefox
Select Options from the Tools menu, then select
Privacy. Expand the Cookies heading and tick the
box for 'Allow Cookies'.
Note: To find out which version of Internet Explorer
you are using, click ‘Help’ and then ‘About
Internet Explorer‘ on your browser menu.
Firewalls
Although we have taken care to design the site to
be compatible with the most popular firewall vendors,
it is quite possible that specific firewall settings
or configuration could limit your experience of the
E*TRADE Spread Betting website. If you are using a
firewall and are not sure whether it is the cause
of your problem, please email us with details of the
type of firewall that you have. As a simple test,
you could shut down your firewall for a few seconds
while you reload the E*TRADE Spread Betting site.
If you are still experiencing trouble, it is most
likely that your firewall is not the root cause. If
the problem is no longer evident, your firewall is
most likely blocking/changing certain content. It
would be a good idea to contact your firewall vendor
for support.
OTHER TOOLS
How secure is the E*TRADE Spread Betting
website?
The E*TRADE Spread Betting website is protected by
Thawte, thus ensuring the security of the site. More
information regarding Thawte can be viewed here: http://www.thwate.com
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Complaints Procedure
If you have a complaint, please contact our Customer
Support team either by telephone on +44 (0) 870 200 0377 or via email to: support@etradespreadbetting.com.
Alternatively, you may write to us with your complaint
to:
Customer Support
E*TRADE Spread Betting
4th Floor
12 Appold Street
London EC2A 2AW
Very often problems may arise as a result of misunderstandings
and can be easily resolved by our Customer Services
staff. However, we recognise that there may be occasions
when you feel that our service has not met your expectations
and you wish to raise this with us more formally.
In this case, please, contact our Compliance Officer,
Guillermo Lopez, either by email, in writing or by
telephone.
Mr Guillermo Lopez
London Capital Group
4th Floor
12 Appold Street
London EC2A 2AW
Telephone: +44 (0)20 7456 7000
Email: g.lopez@londoncapitalgroup.co.uk
If are not satisfied with our response, you are entitled
to contact the Financial Ombudsman for an independent
view.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk
They will provide you with a form to complete with
details of your complaint. To be eligible for the
service, you will need to submit details of the complaint
within six months of the date of our final response
to you. Please note that the Financial Ombudsman Service
can only consider complaints, which we have not been
able to resolve to your satisfaction through our own
internal procedures.
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