TROUBLESHOOTING

I can’t log in to my live account

Check that you are using the correct username and password for your LIVE account. Live account passwords must contain at least one number. If you continue to experience problems, please contact us directly to confirm your login details.

If you’re using Internet Explorer, please try restoring your Internet Explorer Settings. restore default settings

For all other browsers, please try deleting your temporary internet files and cookies and make sure that your security levels are set to medium or low not high.

If all else fails, please try disabling any pop-up blockers on your system or alternatively please call us on E*TRADE Spread Betting and ask for theTechnical Support Department.

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I’ve forgotten my username/password

If you forget your username or password, please call us on E*TRADE Spread Betting . We cannot deliver this information by email but we can offer tips and reminders.

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I can’t see all sections of your website

Our interface uses Session Cookies, and these must be enabled before you can log in. "Cookies" are small amounts of data that a Web site can send to your Web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it).

We use cookies to enhance navigation and the functionality of our website to securely verify your identity.

Please follow our instructions to allow your browser to accept Session Cookies. If you have any questions, please call us on E*TRADE Spread Betting .

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My bet hasn’t been confirmed. What should I do?

You should contact us immediately if your trade is not confirmed within 20 seconds +44 (0) 870 200 0277 . If the timer symbol hangs beyond 20 seconds, you may have lost connection with our server and you should try to place your bet again.

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What do I do if I get the message 'Server unavailable'?

This problem is caused by a poor connection to the Internet. Please disconnect from the Internet then re-connect. Also ensure that you are not currently downloading any large files. Most of the time, this will resolve the problem.

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The site is very slow

Our site is optimised for access via an average dial-up modem. Slow responsiveness can sometimes be caused by such factors as:

- The speed of your computer
- The level of activity on the Global/National Internet
- The level of activity on your Internet connection (for example other simultaneous downloads)
- The level of users currently using your ISP
- Using a very busy Proxy server
- Also try updating to a more recent version of your Internet browser.

You will always receive a better service when using a higher speed Internet connection. Broadband services will offer a substantial improvement in site responsiveness.

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I can’t see your charts.

Our charts supported by Java. If you find that you cannot see the charts, then this may be because you either do not have the latest version of Java installed or you have pop-up blockers on your system restricting your security.

To check your system for latest Java please click here

The above link will check your system for the latest version of Java, and if not it will update it for you automatically.

If you have the latest version of Java, please disable any pop-up blockers. If this does not resolve the problem please try restoring you Internet Explorer Settings. restore default settings

For all other browsers, please try deleting your temporary internet files and cookies and make sure that your security levels are not high.

If all else fails, please call us on E*TRADE Spread Betting and ask for the Technical Support Department.

How can I adjust my Screen Resolution?

You will get the best results from our site if you set your screen resolution to a minimum of 1024 x 768 pixels

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Why do I get error messages when I click links or buttons?

If you are receiving errors clicking on links or buttons, you may have settings in your Internet Explorer browser that are causing these problems.

If you are having problems viewing certain pages on the E*TRADE Spread Betting website, restore your Advanced Settings in Internet Explorer to their default settings:

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Restore to Default Settings on Internet Explorer

If you are receiving errors clicking on links or buttons, you may have settings in your Internet Explorer browser that are causing these problems.

If you are having problems viewing certain pages on the E*TRADE Spread Betting website, restore your Advanced Settings in Internet Explorer to their default settings:

1. Click on the ‘Tools’ menu at the top of your web browser window, and then select ‘Internet Options’.

2. On the Internet Options screen, click on the ‘Advanced’ tab that is at the very top right of that screen. Click on the ‘Restore Defaults’ button which is found at the bottom of the Advanced tab. This will allow Internet Explorer to restore its Advanced settings to their defaults. Click the ‘OK’ button to save these changes.

3. If you then go to the ‘General’ tab, please then click on ‘Delete Cookies’ and ‘Delete Files’, when you click on ‘Delete Files’ a box will appear in which you will have to check the box with ‘Delete offline content’ next to it.

4. If you then go to the ‘Security’ and ‘Privacy’ tabs, pleas ensure that all levels are set to medium.

Once you have done the above steps, please then press ‘OK’ to close the dialogue box. Once this is done, you will have to restart your browser by closing it down and opening a new one or simply by pressing ‘F5’ on your keyboard to refresh it.

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